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How can I buy a full version of the screensaver?
After the downloaded trial version of the screen saver runs for a few minutes, it will prompt you with an option to purchase activation code on-line. Just follow a few easy steps to complete your purchase.
Will the trial versions of
screensavers install some kind of spyware or
addware?
All our downloads are spyware and adware free. We strive to provide the best user experience and including spyware or adware would be against our beliefs.
What is your update or upgrade
policy?
We plan to post screensaver updates with various enhancements as we continue our development. There is no limit on the number of updates you can apply to the screensavers you own. Once you download and install a newer version there is no need to re-register full version of the screensaver.
The download link gives me the
options to Run the file or to Save it. Which one should I
chose?
It is up to you. We suggest you save the file so you do not have to re-download it later.
Windows gives me a warning that
downloaded screensaver installer in not safe to
open.
This is a standard Windows message for downloaded executable files and it does not mean the file is harmful to your computer. We verified the download to be free from viruses and we do not include spyware or adware in our products.
When trying to install I get a
message saying that I need Administrator's privileges to install the
screensaver.
Please contact you system administrator to give you privileges to install this screensaver.
I entered my activation code,
but it said it was invalid.
Please insure you entered the code correctly. You can "cut and paste" returned activation code to make sure it is entered properly.
I had to reinstall my operating system and I cannot find my activation code. What can I do?
Please contact us for more information.
I have upgraded my system and the screensaver does not work anymore. What can I do?
The screensaver uses your system configuration to verify that a legitimate version of software is installed. If you upgraded your computer it is possible that the screensaver will think it is running on a different system. Please contact us for more information.
Will there be a Macintosh or Linux version available?
We are considering developing Macintosh and Linux versions in the future, however there is no release date for it and development schedule will be driven by the user demand.
Do the screensavers work with multiple monitors?
Currently the screensaver is not specifically designed to run on multiple monitors, however this is something we are planning to address in the future.
After running for a while the screensaver lock up my computer.
Most likely you have encountered a problem caused by your video card. Please check your video card manufacturer's web site to make sure you have the latest drivers installed.
The screensaver complains that my video card is not supported.
The screensaver requires a fairly powerful video card to run since computing dynamic images required a lot of shader power and flexibility. See bellow for the list of supported video cards.
What video cards are supported?
We verified our screensavers to run on the following video cards:
nVIDIA
GeForce 6200, 6600, 6800
GeForce 7300, 7600, 7800, 7900, 7950
GeForce 8800
ATI/AMD
Radeon X700, X800, X850
Radeon X1300, X1600, X1800, X1900, X1950
The screensaver shows a message that DirectX is not installed.
The screensaver uses the latest available version of DirectX 9® from Microsoft to program your video card. If you get this message, please install the latest DirectX runtime from http://www.microsoft.com/directx.
The screensaver runs for a while and then reports that it has encountered a problem.
This should not happen, however, if you see any problems please make sure to notify us and we will take a look. We are committed to providing the best user experience and we will try to solve the problems as soon as possible.
I have Windows 95, 98 or ME and screensaver refuses to work.
We do not officially support these versions of Windows and recommend upgrading to a newer version. The supported operating systems are: Windows 2000, Windows XP and Vista. In case upgrading your operating system is not an option, you can try our Static Picture screensaver that should run on these versions of Windows.
The screensaver is running, but after some time the screen goes black.
Most likely your power saving settings kicked in and shut off your monitor. Run "Display" from the Control Panel and click on "Screen Saver" tab. In the bottom right corner of Screen Saver settings you should be able to find "Power…" button. Press it and in the "Power Options Properties" window you can set how quickly Windows should shut off your monitor. If you are running laptop on battery power, make sure to check "Portable/Laptop" power scheme.
I'm running laptop on battery power and the battery drains quickly when the screensaver is running.
The screensaver generates all the paintings on the fly and that requires quite a bit of computer power. We recommend running the SyberArtist screensaver with your laptop plugged into the power outlet.
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